Refund policy
Write within 7 days of the charge for a refund of the full $9 file or the full $29 monthly charge. We refund when a file problem we caused cannot be fixed, when you were charged after cancellation, or when you were charged twice. Refunding a monthly charge also cancels the subscription.
Approved by the owner on 2026-10-13. Not reviewed by a lawyer.
Digital files cannot be returned, so use the free preview to decide first. If a file has a material error we caused, write to us within 7 days. We fix or replace it. If we cannot, we refund the full charge.
At a glance
| Rule | Single weekly file | Monthly subscription |
|---|---|---|
| Price | $9, one charge | $29, charged when you subscribe and again every month on that date until you cancel |
| Cancel | Nothing to cancel. It does not renew. | Any time. It takes effect at the end of the billing period you paid for. No part-month refund. |
| Download access | The page address works for 30 days from purchase | The same page address while the subscription is active. It lists the 4 newest files. |
| Refund window | 7 days of the charge | 7 days from the charge you ask about |
| What we refund | The full $9 | That charge in full ($29), not part of it |
| How to ask | Email freshfilingsfl@gmail.com | Email freshfilingsfl@gmail.com |
| Our reply | Within 3 business days | Within 3 business days |
| Refund goes to | The original payment method only. Stripe says a bank usually shows it in 5 to 10 business days. | The original payment method only. Stripe says a bank usually shows it in 5 to 10 business days. |
You get a refund if
You write to us within 7 days of the charge, and:
- the file never arrives, or the download link does not work and we cannot fix it within 3 business days of your message
- the file does not match its product page (for example missing columns or empty rows) and we cannot replace it
- the file has a build error that we caused and cannot fix with a replacement
- you were charged again after your cancellation took effect
- you were charged twice for the same order
You do not get a refund if
- you changed your mind after you opened the file
- the file matches the preview but your outreach did not turn into sales
- a source agency changed a record after we built the file
- you cancelled part way through a billing period and ask for part of it back
- more than 7 days have passed since the charge
- you lost your download page address: we send it again instead (see the terms of sale, section 2)
How to ask
Write to freshfilingsfl@gmail.com within 7 days of the charge, from the email you paid with. Give the product, the date and amount of the charge and what is wrong. Please do not send card numbers or passwords. We reply within 3 business days. We start an approved refund the day we approve it. It goes back to the original payment method only, and Stripe says a bank usually shows it in 5 to 10 business days. A refund ends your license to that file: delete it. Please write to us before you ask your bank to reverse a charge. We would rather fix it.
Subscriptions and how to cancel
The price is shown on the product page before you buy: $29 a month, charged when you subscribe and again every month on that date until you cancel. To cancel, open the Stripe customer portal. Enter the email you paid with. Stripe emails you a sign-in link. Choose Cancel subscription. You can do this at any time. Cancelling stops the next renewal. You keep access until the end of the billing period you already paid for (one month from your last charge), and nothing more is charged. We do not refund part of a billing period after you cancel. If the portal does not work for you, write to freshfilingsfl@gmail.com from the email you paid with, name the product, and we will cancel it for you and confirm by reply within 3 business days. The portal is the main way to cancel. A cancellation is not a refund: we do not refund a billing period that has started, unless a reason above applies to a file in it. Refunding a monthly charge also cancels the subscription.
Updated 2026-10-03.